PLS Payday Loan Store
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If you are in need of financial assistance go to Check 'n Go. The Manager ** at PLS breached my right to privacy, she called around the community gossiping about your person affairs. They did it to me, you may be next. Store Manager ** Breached my Confidentiality, by calling fired employees gossiping to them about my confidential status. This Store Manager ** breached my right to privacy.
I went to the PLS store located on Capitol and Teutonia on 4/15/14 to apply for a loan. I have gotten two loans from this store in the past and paid them both off on time. I have received various mailings from them to return as a valued customer. The manager on duty ** was very hostile, when she reviewed my file, she reported to me that my file wasn't complete and she couldn't understand how I ever got a loan. As a loyal customer, who has gotten two loans and paid them both off on time in the past, I didn't know what was missing.
I'm a hard working, taxpaying, home owner who needed a little help between pay periods. The Manager ** wasn't very unfriendly, rude with no customer service excellence told me I needed a check stub and a bank statement and just walked away. I asked her if things had changed since the last time I was here, she came back and rudely said What!! She said these are and have always been the requirements and just walked away. I was puzzled.. When I retrieved the documents necessary I returned to the store, I was told I had to fill-out a new application due to fact my current application was date 11/13.
I agreed, the store Manager seemed to be training another customer service person, because the Manager was telling the associated everything she wanted to say to me. They both were laughing and giggling seeming to mock my application process. They were looking at my paper work in the back area. I could hear them both laughing. After a few minutes, the store manager ** came back and told me that my account had been RED FLAGGED and I couldn't get a loan. I asked why? I was told due to the fact that my daughter was an employee at one time I could not get a loan. That's fine, but why didn't someone tell me that from the beginning.
The Store Manager ** then called around the community telling different people that my loan had been denied. Later that afternoon, I seen an acquaintance and they told me that they were sorry I got turned down for a loan. I asked them how did they know I had even applied for a loan. They told me that **, the Store Manager at the PLS on Capitol and Teutonia had called them on the phone and told them. I was embarrassed!!! My right to privacy had been totally violated. I called the district manager Julie ** to report Management Breached Confidentiality, by calling fired employees telling them my confidential status. Management breached my right to privacy and rude customer service.
** then called the store manager and asked ** if she had in-fact called and breached my confidentiality and my right to privacy by calling fired employees discussing my person affairs. ** the store manager, reported to the district manager that YES SHE DID! The district manager told me that she would talk to her and that's it. I also asked the district manager if she could make sure my personal documents are shredded. She, **, reported to me that she hadn't checked the records at that store in a while. Poor management!!!!! No wonder.. I took my business to Check N Go, got a loan with no problems.
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